01 / Say hello
Talk to Ismath.
For app support, testing access, or feedback, email us. Include your device, app version, and what happened. Please leave out passwords, reset codes, and private photos or recordings.
ismath@nuvkin.comA little help
We’re right here.
Questions about your circle, a little trouble with the app, or something you’d like us to know? Get in touch.
02 / Your information
Your account. Your questions.
Ask about your information or request account deletion. The privacy policy explains what’s stored and how requests are handled by the operator.
Privacy & deletion requestsA few things to try.
I can’t log in.
Check the email address you registered with. Use “Forgot password” on the login screen to request a recovery code. Check your spam folder if the email hasn’t arrived. Never share that code or your password with anyone, including support.
My camera or microphone won’t open.
Check that Nuvkin has camera and microphone permission in your device settings. Close any other app using the camera or microphone, then reopen Nuvkin. If the issue continues, email us your phone model, operating-system version, and Nuvkin version.
I’m not receiving notifications.
Check your system notification settings for Nuvkin, including Focus or Do Not Disturb settings, and open the app while online. You can still see available moments in the app even when notifications are disabled.
How do I remove someone from my circle?
Open the conversation with that friend and use the unfriend option in the conversation menu. If something is unsafe or abusive, contact us at ismath@nuvkin.com with the relevant account information. You do not need to forward private media to ask for help.
How do I join testing?
Email ismath@nuvkin.com with the platform you want to test. For iOS, ask for a TestFlight invitation. For Android, ask for testing access using the Google account you use for Google Play. Access is handled manually; sending an email does not install the app or create a Nuvkin account.
Need to leave your circle?
In the iOS or Android app, open Profile → Edit profile → Delete account, enter your current password, and confirm permanent deletion. If you cannot use the app, email a deletion request from your registered account address. See the privacy policy for the process, the scope of deletion, and retention limits.
Request account deletion